Refund Policy

1. General Refund Policy

1.1 Prime Hub Merchants LLC operates on a project-by-project basis with clearly defined scopes of work, deliverables, and payment terms established in each service agreement or proposal.

1.2 Refunds, if any, are at the sole discretion of the Company and will be considered based on the specific circumstances of each project.

1.3 Custom work, services already rendered, and deliverables that have been approved by the client are generally non-refundable.

1.4 The Company is not obligated to issue refunds for change of mind, delays caused by the client, or after work has been completed and accepted.

1.5 Any approved refunds will be processed using the original payment method within 10-15 business days.

2. Project-Based Services

For fixed-cost projects with defined deliverables (such as website development, mobile app development, branding projects, etc.):

2.1 Deposit Payments

Projects typically require a non-refundable deposit (usually 50% of the total project cost) before work commences. This deposit covers initial planning, research, design concepts, and reserved time in our production schedule. This deposit is non-refundable under any circumstances.

2.2 Milestone Payments

If a project is structured with milestone payments (e.g., 25% at midpoint, 25% upon completion):

• Milestone payments for work that has been completed and approved are non-refundable.
• If a client terminates a project after a milestone has been reached and paid for, that payment is retained by the Company for work completed.
• Unearned portions of milestone payments (for work not yet started) may be refunded at the Company's discretion, less any administrative fees.

2.3 Project Cancellation by Client

If a client cancels a project before completion:

• The client is responsible for payment for all work completed up to the date of cancellation, calculated at the hourly rate equivalent of the project cost.
• Any remaining balance from unused prepaid amounts may be refunded at the Company's discretion.
• Work products and deliverables created up to the cancellation date will be provided to the client only after full payment for completed work is received.

2.4 Project Cancellation by Company

In the rare event that Prime Hub Merchants LLC cancels a project due to circumstances beyond our control or inability to fulfill the scope of work:

• A pro-rata refund will be issued for any work not yet completed.
• Work products and deliverables created up to the cancellation date will be provided to the client.

3. Retainer and Ongoing Services

For monthly retainer services (such as digital marketing, SEO, content creation, ongoing maintenance, etc.):

3.1 Monthly Retainer Fees

Monthly retainer fees are billed in advance and are non-refundable. Once a monthly retainer period has begun, no refunds will be issued for that month, regardless of whether services are used.

3.2 Termination of Retainer

Retainer agreements may be terminated by either party with thirty (30) days written notice. Upon termination:

• No refunds will be issued for the current billing month.
• Any prepaid retainers for future months will be refunded on a pro-rata basis.

3.3 Unused Services

Retainer services are based on a set number of hours or deliverables per month. Unused hours or services do not roll over to subsequent months and are not eligible for refunds.

4. Hourly and Consultation Services

4.1 Hourly Work

For services billed on an hourly basis:

• All hours worked are non-refundable once the work has been performed.
• Clients will be provided with detailed timesheets upon request.
• Prepaid hourly blocks are valid for 90 days from purchase and are non-refundable after work has commenced.

4.2 Consultation Sessions

For one-time consultation calls or strategy sessions:

• Fees for consultation sessions are due at the time of booking.
• Cancellations made at least 48 hours in advance may be eligible for a full refund or rescheduling.
• Cancellations made less than 48 hours before the scheduled session are non-refundable.
• If the client fails to attend a scheduled session without prior cancellation, the session fee is forfeited and no refund will be issued.

5. Digital Products and Templates

For digital products, templates, or downloadable resources purchased from our website:

5.1 Digital Downloads

Due to the nature of digital products being immediately accessible upon purchase, all sales of digital downloads, templates, and online courses are final and non-refundable.

5.2 Technical Issues

If you experience technical issues accessing a purchased digital product, please contact us within 7 days of purchase. We will work with you to resolve the issue. If we are unable to provide access to the product after reasonable efforts, a refund may be issued at our discretion.

6. Third-Party Costs and Pass-Through Expenses

6.1 Some projects may involve third-party costs such as software licenses, stock photos, fonts, hosting fees, domain registrations, or subscriptions.

6.2 Third-party costs incurred on behalf of the client are non-refundable once purchased, even if the project is cancelled or services are terminated.

6.3 Domain registrations and hosting fees are subject to the refund policies of the respective registrars and hosting providers.

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please contact us in writing with the following information:

• Your name and contact information
• Project name or invoice number
• Date of payment
• Amount paid
• Detailed reason for the refund request

Refund requests should be sent to: billing@primehubmerchantsllc.com

7.2 Review Process

Refund requests will be reviewed within 5-7 business days of receipt. We may contact you for additional information to assist in our review. We reserve the right to deny any refund request that does not meet the criteria outlined in this policy.

7.3 Decision Notification

You will be notified of the refund decision via email. If approved, refunds will be processed within 10-15 business days using the original payment method. If denied, we will provide an explanation for the denial.

8. Dispute Resolution

8.1 If you disagree with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to resolving disputes amicably.

8.2 If we are unable to reach a resolution through direct discussion, any dispute arising out of or relating to this Refund Policy or the Services shall be governed by the laws of the State of [State] and submitted to the exclusive jurisdiction of the courts in [County], [State].

8.3 This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.

9. Chargebacks

9.1 If you dispute a charge through your bank or credit card company (a "chargeback") instead of following our refund request process, you agree that we may pursue any available legal remedies to recover the disputed amount plus any associated fees, costs, and expenses.

9.2 In the event of a chargeback, your access to any services or deliverables may be immediately suspended or terminated until the dispute is resolved.

9.3 If a chargeback is filed in error or without merit, you agree to reimburse us for all costs incurred in defending the chargeback, including legal fees and chargeback fees imposed by payment processors.

10. Exceptions

10.1 In certain circumstances, we may make exceptions to this Refund Policy at our sole discretion. Any exceptions granted for one client do not create an obligation to grant similar exceptions for other clients.

10.2 Any agreed-upon exceptions must be documented in writing and signed by an authorized representative of Prime Hub Merchants LLC.

11. Changes to This Refund Policy

11.1 We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website with an updated effective date.

11.2 For active projects, the Refund Policy in effect at the time of project commencement will apply unless both parties agree in writing to adopt a newer version.

11.3 Your continued engagement of our services after changes to this policy constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Prime Hub Merchants LLC
[Your Full Registered Address]
Email: billing@primehubmerchantsllc.com
Phone: (+1) 234 567 890

For billing and refund inquiries, please direct correspondence to the address above marked "Attention: Billing Department".